Air Canada C.E.O. to Step Down Amid Backlash Over Comments After Crash —– An entire lifetime of hard work to have his reputation trashed in seconds.
Two pilots lost their lives. Families were grieving. And the CEO’s response became the story. Not because of what he said — but HOW he said it. Michael Rousseau stepped down after backlash to a condolence message delivered almost entirely in English, in a country where language is identity, culture, and respect. Let’s be clear: […]